Privacy Policy

By using the services of Adeton, you agree to these terms.

1. Introduction#

Adeton.io (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal information in accordance with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform service (“Service”).

2. Information We Collect#

2.1 Information You Provide Directly#

Account Information:

  • Name, email address, phone number
  • Business information (company name, address)
  • Profile information and preferences

Store Content:

  • Product descriptions, images, and pricing
  • Store design and customization choices

Communications:

  • Messages you send to us
  • Support tickets and correspondence
  • Survey responses and feedback

2.2 Information We Collect Automatically#

Usage Data:

  • Pages visited, features used, time spent on platform
  • Click patterns, navigation paths
  • Device information (IP address, browser type, operating system)
  • Session information and timestamps

Performance Data:

  • Platform performance metrics
  • Error logs and diagnostic information
  • API usage statistics

Cookies and Tracking Technologies:

  • Essential cookies for platform functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings

2.3 Customer Data (Data You Collect Through Your Store)#

Customer Information:

  • Your customers’ names, email addresses, phone numbers
  • Shipping addresses
  • Order history and purchase behavior
  • Customer communications and support interactions

Transaction Data:

  • Payment information processed through our payment partners
  • Order details, shipping information
  • Refund and return data

Note: You are the data controller for your customer data. We process this data on your behalf as a data processor.

3. How We Use Your Information#

3.1 To Provide and Improve Our Service#

  • Create and maintain your account
  • Process payments and transactions in compliance with Bank of Ghana regulations
  • Provide customer support
  • Deliver platform features and functionality
  • Analyze and improve our Service

3.2 Communication#

  • Send service-related notifications
  • Provide customer support
  • Send marketing communications (with explicit consent as required by Ghana’s Data Protection Act)
  • Notify you of updates and new features
  • Comply with obligations under Ghanaian law including the Data Protection Act, 2012
  • Prevent fraud and abuse
  • Protect our rights and interests
  • Ensure platform security
  • Comply with Ghana Revenue Authority requirements

3.4 Analytics and Research#

  • Understand usage patterns
  • Develop new features
  • Conduct market research
  • Generate aggregate statistics (anonymized data only)

4. How We Share Your Information#

4.1 Service Providers#

We share information with trusted third-party service providers who help us operate our platform:

  • Payment processors (Paystack)

We may disclose information when required by Ghanaian law or to:

  • Comply with legal processes and court orders
  • Respond to requests from the Data Protection Commission
  • Respond to Ghana Revenue Authority inquiries
  • Respond to Bank of Ghana regulatory requests
  • Protect our rights and property
  • Ensure user safety and prevent criminal activity

4.3 Business Transfers#

Information may be transferred in connection with:

  • Mergers or acquisitions
  • Asset sales
  • Bankruptcy proceedings

4.4 Your Customers#

Your customer data is shared with you as the merchant and may be shared with:

  • Shipping providers for order fulfillment
  • Payment processors for transaction processing
  • Third-party apps you integrate with your store

5. Data Retention#

5.1 Account Data#

  • We retain your account data while your account remains active
  • After account closure, we may retain certain information for legal compliance
  • You can request deletion of your personal data subject to legal requirements

5.2 Customer Data#

  • We retain customer data as long as necessary to provide our Service to you
  • You control retention periods for your customer data
  • We will delete customer data upon your request or account termination

5.3 Transaction Data#

  • Financial transaction data is retained for tax and legal compliance purposes
  • Retention periods vary by jurisdiction and legal requirements

6. Data Security#

We implement appropriate technical and organizational measures to protect your information:

Technical Measures:

  • Encryption in transit and at rest
  • Secure data centers and infrastructure
  • Access controls and authentication
  • Regular security monitoring and testing

Organizational Measures:

  • Employee training on data protection
  • Strict access controls and need-to-know basis
  • Regular security audits and assessments
  • Incident response procedures

7. Your Rights and Choices#

7.1 Access and Control#

  • View and update your account information
  • Download your data
  • Delete your account and data (subject to legal retention requirements)
  • Control marketing communications
  • Object to processing for direct marketing purposes

7.2 Data Subject Rights (Ghana Data Protection Act, 2012)#

Under Ghana’s Data Protection Act, you have the right to:

  • Be informed about how your personal data is being processed
  • Access your personal data
  • Require correction of inaccurate personal data
  • Object to processing of your personal data
  • Request erasure of your personal data (subject to legal requirements)
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Data Protection Commission

7.3 Exercising Your Rights#

To exercise any of these rights, contact us at hi@adeton.io. We will respond within 30 days as required by the Data Protection Act.

7.4 Your Customer Data Rights#

As a merchant, you have full control over your customer data and are responsible for:

  • Providing privacy notices to your customers in compliance with the Data Protection Act
  • Obtaining necessary consents from customers
  • Handling customer data requests
  • Implementing appropriate security measures
  • Registering with the Data Protection Commission if required

8. International Data Transfers#

8.1 Cross-Border Transfers#

  • Our Service may involve transfers of data outside Ghana
  • We ensure transfers comply with the Data Protection Act, 2012 requirements
  • We obtain Data Protection Commission approval for transfers where required
  • We ensure adequate protection for data transferred outside Ghana

8.2 Safeguards for International Transfers#

  • We implement appropriate contractual safeguards
  • We ensure recipient countries have adequate data protection laws
  • We obtain explicit consent where required by law
  • We comply with any restrictions imposed by the Data Protection Commission

9. Children’s Privacy#

Our Service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.

10. Third-Party Integrations#

10.1 App Marketplace#

  • Third-party apps may have their own privacy practices
  • We are not responsible for third-party privacy practices
  • Review third-party privacy policies before integrating apps
  • Our platform may contain links to external websites
  • We are not responsible for external sites’ privacy practices
  • Social media integrations are subject to those platforms’ privacy policies

11. Changes to This Privacy Policy#

11.1 Updates#

  • We may update this Privacy Policy from time to time
  • We will notify you of material changes via email or platform notification
  • Continued use of our Service after changes constitutes acceptance

11.2 Notification Methods#

  • Email notification to registered users
  • In-platform notifications
  • Website posting of updated policy

12. Contact Information#

12.1 Privacy Questions#

For questions about this Privacy Policy or our privacy practices, contact us at:

12.3 Data Protection Commission#

You have the right to lodge a complaint with the Data Protection Commission of Ghana:

13. Jurisdiction-Specific Information#

13.1 Ghana Data Protection Act Compliance#

We comply with the Data Protection Act, 2012 (Act 843) including:

  • Registration with the Data Protection Commission
  • Implementation of data protection principles
  • Obtaining appropriate consents for data processing
  • Maintaining data security measures
  • Responding to data subject requests within statutory timeframes
  • Notifying the Data Protection Commission of data breaches where required

13.2 Other Applicable Ghanaian Laws#

We also comply with:

  • Electronic Transactions Act, 2008 (Act 772)
  • Bank of Ghana regulations for payment services
  • Ghana Revenue Authority requirements
  • Consumer protection laws
  • National Communications Authority regulations where applicable

13.3 International Compliance#

For international users, we also consider:

  • GDPR for EU residents
  • Other applicable international data protection standards

This Privacy Policy was last updated on 16th July, 2025. By using Adeton.io, you acknowledge that you have read and understood this Privacy Policy.